Guest Relations Officer

Smash Burgers-Fries, a renowned fast-food chain is hiring Guest Relations Officer .

Gender:

Preferably Female

Key Responsibilities:

• Communicate and represent the brand ethos to guests and internal teams.
• Greet and assist guests, ensuring a friendly check-in and overall positive experience.
• Address guest inquiries, complaints, and feedback professionally.
• Collaborate with operations and marketing teams to maintain service standards.
• Train staff on guest interactions and service excellence.
• Monitor guest feedback through surveys and direct interactions.
• Support promotional events and resolve guest issues from call centres or online platforms.

Requirements:

• 2-3 years in customer service or guest relations, preferably in hospitality or food service.
• Proven experience in handling guest feedback and resolving complaints in fast-paced environments.
• Familiarity with customer feedback systems and point-of-sale platforms is a plus.
• Fluency in spoken English, with excellent communication and problem-solving skills.