Customer Service Representative

Job Overview:

We are seeking a proactive and skilled Customer Service Representative to join our team in Lahore. Excellent English communication skills are a must for this role, as you will be interacting with customers from diverse backgrounds. The ideal candidate will be customer-focused, solution-oriented, and committed to providing top-notch service.

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat in a professional and courteous manner.
• Communicate effectively in English to address customer concerns and provide accurate information about our products/services.
• Resolve customer issues efficiently while ensuring a high level of customer satisfaction.
• Maintain detailed records of customer interactions and ensure timely follow-ups.
• Collaborate with internal teams to improve customer service processes and resolve escalations.

Qualifications:

• Mandatory: Strong verbal and written communication skills in English.
• Minimum of a high school diploma; a bachelor’s degree is preferred.
• Previous experience in customer service is a plus but not mandatory.
• Strong problem-solving skills and a customer-centric approach.
• Familiarity with customer service software/tools is an advantage.

What We Offer:

• Competitive salary package (PKR 45,000 – PKR 85,000, based on experience and expertise).
• Professional work environment with opportunities for growth and development.
• Work-life balance with a 5-day workweek.